Privacy Policy

Effective Date: 28 January 2025

Blackout Audio values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you interact with our website, create an account, place an order, or communicate with us.

1. Information We Collect

When you create an account, place an order, or contact us, we collect and store the following information:

• Account Information: Name, email address, phone number, company (if applicable), and password.
• Address Details: Street address, unit number, city, province/state, country, and postal code.
• Order History: Details of purchases made on blackoutaudio.com, including product details, transaction amounts, and order dates.
• Communication History: Any messages or support inquiries you send via our website, email, or chat.
  
  

2. How We Use Your Information

We use the data we collect to:

• Process orders and provide customer support.
• Manage your account and order history.
• Improve our website, services, and user experience.
• Send updates about your orders, promotions, and relevant Blackout Audio news (only if you opt-in).
• Prevent fraud and ensure secure transactions.
  
  

3. Data Storage and Security

We take reasonable steps to protect your personal data. Your information is stored securely in our databases, and we use industry-standard encryption and security measures to prevent unauthorized access. However, no system is entirely foolproof, and we cannot guarantee absolute security.

4. Third-Party Services

We do not sell or rent your personal information. However, we may share certain data with trusted third-party services to fulfill orders, process payments, or improve our services. These may include:

• Payment processors (e.g., Stripe) for secure transactions.
• Shipping providers to deliver your orders.
• Customer support and communication platforms.

All third-party providers are required to protect your data in accordance with applicable laws.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. These help us understand user behavior, improve navigation, and personalize content. You can control cookie settings in your browser.

6. Your Rights and Choices

You have the right to:

• Access or update your personal information through your account.
• Request the deletion of your data, subject to legal and business requirements.
• Opt out of marketing emails by using the unsubscribe link.
  
  

For any requests related to your data, contact us at contact@blackoutaudio.com.

7. Compliance with U.S. and Canadian Laws

We comply with applicable privacy laws in the United States and Canada, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
• California Consumer Privacy Act (CCPA) – United States (if applicable)
  
  

We do not knowingly collect data from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website, and we encourage you to review this policy periodically.

9. Contact Us

For any privacy-related questions, please contact us at contact@blackoutaudio.com.

By using our website and services, you agree to this Privacy Policy.