SHIPPING & RETURNS POLICY

What should I do if there is a problem with my order?
If you experience any issues with your order, contact us immediately at contact@blackoutaudio.com. We’re here to make it right. Our commitment is simple: we’ll do whatever it takes to resolve the issue and ensure your satisfaction.

What should I do if I receive a defective product?
Reach out to us at contact@blackoutaudio.com, and we’ll promptly assist you. If the defect is confirmed under warranty within 30 days of purchase, we’ll provide a return authorization (RA) number and send you a replacement unit.

Shipping Policy

Order Processing
Orders are typically processed within 1-2 business days. Orders placed after 4pm are typically processed within 2-3 days. You will receive a confirmation email with tracking information once your order ships. Orders placed on weekends or holidays will be processed on the following 2 business days.

Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Occasionally, promotional shipping rates or free shipping options may apply.

Free Shipping
Orders above $200 qualify for free shipping.

Return Policy

Your satisfaction is our priority. If you’re not completely happy with a product, you can return it for a refund or store credit within 30 days of purchase.

• Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, in which case we’ll cover the cost.
• Free Shipping Deductions: If your purchase qualified for free shipping, a flat fee of $10 + tax will be deducted from your refund.
• Restocking Fee: Depending on the item’s condition upon return, a restocking fee of 5% to 15% may apply.
• Non-Refundable Costs: Shipping insurance is non-refundable.
• Exceptions: Certain items are not eligible for return (see below).

We reserve the right to deny returns that do not meet our requirements and are not responsible for lost returns.

How to Make a Return

We’re sorry if the item you bought didn’t work out for you. To process a return:

1. Contact us at contact@blackoutaudio.com for an RA (Return Authorization) number.
2. Follow these guidelines to ensure a smooth return process:
   • Items must be in their original condition, including all accessories, manuals, and packaging materials.
   • If the item was shipped in a double-box, return it double-boxed.
   • Use the original packaging, ensuring the UPC codes remain intact.
   • Avoid using adhesives like duct tape that can damage the product packaging.
3. Once we receive the item, refunds will be processed promptly, but note it may take 2-3 business days for the credit to appear on your card.

If you have any questions, reach out to your sales representative or email us.

Non-Returnable Items

Certain items cannot be returned due to specific conditions. These include:

• Special Orders: Custom items ordered specifically for you.
• Software and Authorization Keys: Due to registration restrictions.
• Oversized or Overweight Items: Due to high shipping costs.
• Discontinued, Closeout, or Demo Products: These are final sales.
• Tubes and Turntable Cartridges: Due to their fragility and single-use nature.
• Personal Items: Such as earphones, instrument mouthpieces, and harmonicas, for sanitary reasons.
• Control Vinyl: Once used, it cannot be considered new.

Blackout Audio reserves the right to update this policy at any time.

Still Have Questions?

We’re committed to providing you with an exceptional shopping experience. Reach out to us at contact@blackoutaudio.com with any questions or concerns.